Privacy Policy

Last updated 12 August 2026

Who we are

Fit & Fab Pole Fitness Studio operates this website and is responsible for the personal information described here. We are based in Lapu-Lapu City, Cebu, Philippines. You can reach us at fitandfabpolefitness@gmail.com.

What we collect

When you book

To hold a place for you and to confirm payment, we collect:

• Your first and last name
• Your email address and mobile number
• The class, date, time and number of participants you selected
• The payment method you chose, the name of the sender, and the payment reference number
• The proof-of-payment screenshot or photo you upload

When you sign in

If you sign in with Google or Facebook, we receive only your name and email address from that provider. We never receive or store your password for those accounts. We use the email address to link your account to bookings you made earlier as a guest, so they appear under My Bookings.

When you contact us or subscribe

Our contact form collects your name, email address, an optional phone number, the topic you selected and your message. Joining the mailing list collects your email address only.

Why we use it

• To confirm, schedule and manage your bookings
• To verify that a payment matches a booking
• To contact you about a booking, including changes and cancellations
• To answer enquiries you send us
• To send studio news and offers, if you joined the mailing list

We do not sell your personal information, and we do not use it for advertising or profiling.

Proof of payment

Payment screenshots are stored privately and are visible only to studio staff reviewing payments. They are never published on the website and are not accessible through a public link. Please avoid including anything in the screenshot beyond what is needed to identify the transaction.

Who we share it with

We share personal information only with service providers who help us run the website, and only to the extent they need it:

• Amazon Web Services — hosting, database and file storage
• Google and Meta — only if you choose to sign in with them, and only to authenticate you

We may also disclose information where the law requires it. We do not otherwise transfer your information to third parties.

Cookies

This site uses only the cookies it needs to work. A sign-in cookie keeps you logged in for up to 14 days, and a short-lived cookie completes the sign-in handshake with Google or Facebook. There are no advertising cookies, no analytics and no tracking pixels on this site.

How long we keep it

Booking and payment records are kept while your account is active and afterwards for as long as we need them for accounting and tax purposes. Contact-form messages are kept until the enquiry is resolved and for a reasonable period after. Mailing-list subscriptions are kept until you unsubscribe.

Your rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) you have the right to be informed, to access your personal information, to have it corrected, to object to its processing, to have it erased or blocked, to data portability, and to be indemnified for damage caused by inaccurate or unlawfully obtained data.

To exercise any of these, email fitandfabpolefitness@gmail.com. We will respond within a reasonable period. If you are not satisfied with how we have handled your information, you may complain to the National Privacy Commission at privacy.gov.ph.

Deleting your data

You can ask us to delete your personal information at any time. There is no form to fill in — just send us a request:

• Email fitandfabpolefitness@gmail.com from the address you used to book or sign in
• Use the subject line Data deletion request
• Tell us whether you want your account removed, your booking history removed, or both

We will confirm the request and delete the information within 30 days. If you signed in with Facebook or Google, removing the app from your account with that provider stops any further sharing, but you still need to contact us to have data already held by the studio deleted.

One limit worth knowing: where a booking is tied to a completed payment, we may need to keep the minimum accounting record the law requires. We will tell you if that applies and delete everything else.

Children

Classes may be booked for minors by a parent or guardian, who is responsible for providing the booking details. We do not knowingly collect personal information directly from children through this website.

Changes to this policy

If we change how we handle personal information, we will update this page and the date at the top. Material changes will be communicated to account holders by email.

Contact

Questions about this policy can go to fitandfabpolefitness@gmail.com, or through our contact page.